Boost Public Sector Productivity with Microsoft 365 Copilot Chat

Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

Optimize Government Operations with Copilot Agents

Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

Explore Agentic AI for Public Services

Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.

Level up your public sector tech skills by role and task

Get Microsoft 365 training tips for roles like admin officer, contact center agent, health commissioner, police officer, policy advisor, social worker, and more.

Manage your public sector data estate: 3 steps to take to harness the full potential of AI

As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.

Prepare for your AI Hackathon: Tips and tricks for public sector innovators

Hackathons are taking place all over the world with public sector organizations helping public servants learn how to use AI and gain the knowledge and skills they need to help their public sector organization achieve their goals. If you are preparing for an upcoming hackathon, watch this video and gear up for an exciting and productive hackathon experience.

Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

In the era of AI, more than ever Government leaders are recognizing the importance of workforce skilling and are leveraging shared service agencies and strategic partnerships to implement continuous training programs at scale that foster a learning culture within their organization and ensures the workforce is AI ready.

The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read how conducting a robust ROI evaluation can help defend these budgets and improve program and employee performance.

Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2) 

Microsoft’s Public Sector Center for Digital Skills recently collaborated with the ROI Institute and used their methodology to conduct a comprehensive evaluation study to assess the return on investment (ROI) of one of Microsoft’s customer’s skilling programs. Learn about practices to consider when you conduct your own ROI evaluation of one of your public sector skilling programs. 

Return on Investment Results (Part 3) 

Discover the findings from a comprehensive evaluation study conducted by the ROI Institute on the Procurement for Practitioners Program, a 2-day training initiative designed specifically for procurement professionals in the public sector who are navigating the digital era. 

Microsoft Education AI Toolkit

A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

Explore the Microsoft Education AI Toolkit:

Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.

Career Essentials in Cybersecurity by Microsoft and LinkedIn

Discover the skills needed for a career in cybersecurity. Gain a solid understanding of commonly used cybersecurity terms. Explore the current threat landscape and learn the core concepts of cybersecurity.

AI for Managers by Microsoft and LinkedIn

In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.

AI learning journey for Business Leaders

Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

AI Skills Navigator

Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

AI Trainer Toolkit

Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

AI for Organizational Leaders by Microsoft and LinkedIn

In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

Enabling governments to lead in the AI era: A guide for creating a national strategic framework

It’s up to each country’s government to define the standards for how AI is used, not only by establishing laws and regulations, but by setting an example to follow. Government leaders can build their own national AI strategy to harness the unparalleled capabilities of AI to boost economic performance, streamline governance, and improve public services.

Build and Modernize AI Applications for Public Sector Services

Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

Get started with Microsoft Cloud for Sovereignty

Microsoft Cloud for Sovereignty is a solution designed to enable public sector organizations to deploy workloads in Microsoft Cloud while helping meet their specific sovereignty, compliance, security, and policy requirements. Take this course to gain a foundational understanding of Microsoft Cloud for Sovereignty and its capabilities.

Digital Skills Compass

Identify opportunities to learn and stay ahead in a changing world of technology and artificial intelligence -AI with a free skills-check. Get your personalized report:

Adopting Artificial Intelligence in Defense Organizations

Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

Foundations of a modern public sector security operations center

Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

Learning Resources for Security Operations Analyst

A security operations analyst works with others to secure information technology systems for their organization to protect, detect and defend against cyber-attacks. Explore this Learning Pathway that brings together resources for starting or advancing your skilling journey as a security operations analyst.

Empowering Education and Inspiring Learning with AI

The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.

AI Classroom Toolkit

Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.

Microsoft Applied Skills

Skill up for in-demand technical scenarios to demonstrate proficiency in specific, scenario-based skill sets so you can make a bigger impact on every project, at your organization, and in your career. Explore all of Microsoft’s applied skills credentials.

Copilot for Microsoft 365 Learning Pathway

Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.

Empower educators to explore the potential of artificial intelligence

Navigate AI in education by looking at essential AI concepts, techniques, and tools, highlighting practical applications. AI can support personalized learning, automate daily tasks, and provide insights for data-driven decision making.

Public Sector Insights on Skilling

Read this research paper that outlines considerations and best practices for support technology training in government organizations.

How to Use Low-Code Technologies to Improve Efficiencies in Your Government Organization

Government organizations are looking to find ways to create efficiencies and make the most out of their budgets. The ability to innovate with low code/no code tools can assist you in increasing innovation while accelerating digital transformation. Increasing your skills in this area will allow you to easily develop and quickly deploy new applications for both internal and external use, tailored to your specific needs.

AI Learning Companion

This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.

Unlock the Value of Your Data: Create a Unified Data Estate to Transform Government Operations

Data is a vital asset for government agencies, as it can help deliver better public services, improve operational efficiency, and enhance citizen engagement. Learn how to unlock value from your data by unifying it and using AI technology to help you analyze and understand your data.

How to Build and Deploy a Chatbot for Public Sector Services

Watch this training video to learn how to build and deploy a conversational assistant or chatbot. This is a simple project and a great way to explore AI and see how it works in a low-risk setting.

Cloud Migration Cost Management Resources

A cost management strategy is an essential consideration when migrating or operating in the cloud. Explore these resources to help you plan, operate and optimize your cloud environment.

Cloud Financial Models

Watch these training modules to help you understand the financial aspects of migrating to the cloud.

Artificial Intelligence in Government

Watch this video with Microsoft’s Chief Technology Officer for Worldwide Public Sector Dave Sloan to learn more about artificial intelligence and the key role it can play helping you digitally transform your government organization.

Navigating the Future of AI in Government

Microsoft partnered with Patricia Thaine, the Co-Founder and CEO of Private AI, to launch a three-part series on the implications of Artificial Intelligence in Government. Explore how Governments around the world are responding to, regulating, and incorporating AI in this insightful series.

Migrate Your Workloads to the Cloud and Modernize Your Government Organization

Read this article to learn more about the many benefits of migrating your data to the cloud and what you can do to get started.

Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey

Watch this training video and learn about the steps of a cloud migration and how to make the process as smooth as possible.

Decoding AI: Part 1, Introduction to generative AI

Learn about the emerging field of generative AI and what this technology can mean for government. This series will not only help you understand how generative AI can help increase your organization’s productivity, but also how it can be used to supercharge innovation in incredible new ways.

Microsoft Learn Educator Center

Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.

How to Modernize Your Public Sector Security Operations Center

Take the training and learn about the importance of modernizing security operations centers (SOC) in public sector organizations and the steps involved in SOC modernization.

Protect Your Government Organization from Cyber Threats

As governments expand their digital ecosystem and cyber threats increase and attacks become more sophisticated, it’s never been more important than it is right now to do everything in your power to protect your digital estate and that starts with having the ability to detect threats early.

Create a Secure and Productive Working Environment for Government Employees

Working remotely is the new norm and governments are equipping employees with the tools to work from anywhere. Learn what actions you can take to create a secure and productive environment for your workforce.

How governments can transform operations and services in the era of AI

Learn more about the actions you can take to get your systems and data ready to enable you to start innovating with AI.

Introduction to Cloud Computing

When governments utilize cloud computing they can accomplish a great deal more with fewer resources. Watch this video to learn more about the basics of cloud computing.

AI in the Public Sector

Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.

Introduction to Generative AI

Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.

Public Sector Tech Community

Your community for best practices, the latest news, and discussions surrounding the Public Sector, Local and State Governments.

Get Certified: Microsoft Certifications

Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

Power Platform in a Day workshops

Register to attend a virtual one-day training workshop and learn how to use Microsoft’s Power Platform.

Microsoft Azure Connected Learning Experience (CLX)

Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.

Optimize government operations with Azure

In this learning path, you’ll learn about the value that Azure can bring to governments as they transition their workloads to the cloud. Explore how Azure keeps to strong principles and commitments that give public sector customers confidence that their data is secure.

Microsoft Training & Special Events

Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

How do we best govern AI?

Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

Evolving the Skills of Your Public Sector Workforce

Whether you’re training employees for the first time, refreshing, or advancing skills, evolving your workforce’s skillset can be a big time and resource commitment for public sector organizations. However, to continue providing vital services to the public, your employees must remain knowledgeable and have the technical skills to keep up with changing technology.

Understanding Digital Transformation in Government

Digital transformation is upon us and for every government, change is happening fast. Microsoft partnered with the United Arab Emirates (UAE) Government Development and the Future Office to create a training module that outlines best practices to support your organization’s digital transformation efforts.

Data Culture: Data Driven Organizations

Learn more about the importance of having a data driven organization and the steps you can take to build a data culture.

Cutting Edge Technologies to Improve Government Performance and Service

Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.

Defending Your Data

Learn how Microsoft responds to data protection, privacy, and residency requirements. Through a collection of learning modules, webpages and articles you will learn about: data protection and privacy, data classification, data residency, data governance and compliance, how to optimize government operations with Azure, and how Microsoft secures our own datacenters.

Secure Identities and Access

Learn about the important role that digital identity plays within your digital transformation journey. Through a collection of learning modules, webpages, articles, videos, and blogs you will learn about: secure identities, identity and access management, permissions management and decentralized identity.

Learn How to Implement Zero Trust in Your Public Sector Organization

As public sector entities continue to embark on their digital transformation and cyber threats continue to increase, having a Zero Trust security strategy is now more essential than ever before. In this collection, learn more about the importance of a Zero Trust strategy and how to implement it.

Introduction to: Migrating .NET Apps to Azure

Discover how the new Azure Migrate integration with the Azure App Service migration assistant will enable you to assess and migrate .NET web apps in bulk to Azure App Service. Learn how these tools migrate to a standalone site, single server, or entire datacenter saving your agency valuable time and money.

Microsoft Learn for Government

Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.